SM
Shanel M
1 reviews | Active since Nov 2013
14 Apr 2015, 11:00
No RESPONSE FROM MTN
Hello <br> <br> My 24 month contract has come to an end yesterday and I called to cancel the contract, so I wont be billed, because my last installement was on the 31st March 2015. The customer agent that assist me yesterday said she will cancel my contract and This morning I was topped up with 2GB, I called Mtn again and another customer agent said that my contraact has not been cancelled!!! I am ABSOUTELY FURIOUS about this!! I am not willing to pay for something that I have cancelled, I need this to be resolved before my debit order goes through, or else I am going to take this matter further, if I do not get the proper assistance!!!!<br> <br> Kindest Regards<br> Miss Moodley
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MTN South Africa's replyOfficial
28 Apr 2015, 15:27Hello Shan001,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number has been migrated to prepaid. Credit has been passed for the invoice generated in April and a request will be sent for the same amount to be refunded to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number has been migrated to prepaid. Credit has been passed for the invoice generated in April and a request will be sent for the same amount to be refunded to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Apr 2015, 15:27
Official
Hello Shan001,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number has been migrated to prepaid. Credit has been passed for the invoice generated in April and a request will be sent for the same amount to be refunded to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number has been migrated to prepaid. Credit has been passed for the invoice generated in April and a request will be sent for the same amount to be refunded to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***