LP
Leilani P
1 reviews | Active since May 2015
18 May 2015, 15:02
NO RESPONSE FROM LEGAL DEPARTMENT
I HAVE SEND NUMEROUS E-MAILS TO THE LEGAL DEPARTMENT AND AS YET HAVE NOT RECEIVED ANY RESPONSE. MUST I KEEP ON PAYING ON THE ACCOUNT? I HAVE NOT RECEIVED ANY ACCOUNT FROM THEM IN THE LAST 4 MONTHS EITHER BY POST OR E-MAIL. HOW I'M I SUPPOSE TO KNOW HOW MUCH IS STILL OUTSTANDING? I HAVE ALSO RECEIVED NO FEEDBACK ABOUT QUERIES RELATING TO THE CANCELLATION OF MY CONTRACTS. CAN ANYBODY AT MTN HELP?
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MTN South Africa's replyOfficial
22 May 2015, 11:50Hello leilani178,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the last time that there was an invoices generated on your account was in September 2014. The amount owing for subscription fees from September 2014 to May 2015 is R2 723.81. Since there is no usage on your lines, there are no invoices generated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the last time that there was an invoices generated on your account was in September 2014. The amount owing for subscription fees from September 2014 to May 2015 is R2 723.81. Since there is no usage on your lines, there are no invoices generated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply22 May 2015, 11:50
Official
Hello leilani178,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the last time that there was an invoices generated on your account was in September 2014. The amount owing for subscription fees from September 2014 to May 2015 is R2 723.81. Since there is no usage on your lines, there are no invoices generated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the last time that there was an invoices generated on your account was in September 2014. The amount owing for subscription fees from September 2014 to May 2015 is R2 723.81. Since there is no usage on your lines, there are no invoices generated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***