1 reviews | Active since Feb 2014
No response from Insurance
<p> I hate the fact that i must always complain before i get assistance, i am always on time with my payments i do not owe mtn anything and yet i get extremely poor service from them. i sent my claim forms on the 13th of oct, i have been trying to get a hold of the call centre i called again today i waited for 25min and an agent picked up she actually said she will phone the couriers to come and deliver my phone, MY PHONE HAS NOT BEEN COLLECTED SO WHAT ARE THEY DELIVERING? i received confirmation over the phone that my claim has been approved but no one to this day has called to arrange a pick up. the agent said my issue has been escalated to their manager and i will receive feedback by 5pm today, the time is 18:11 and still no response</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your contract number or Id number in order for us to be in a position to resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your contract number or Id number in order for us to be in a position to resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your contract number or Id number in order for us to be in a position to resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your contract number or Id number in order for us to be in a position to resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,