No response from insurance

<p>I lost my phone, reported to SAPS on or around the 27th January 2017 which i was told also that the phone was blacklisted on the same day. fine, claim was sent to MTN ********** i then receievd an automated response telling me i would get a response in 3-5 days, nothing receieved as yet, on the 6th day i sent an email to "follow up" still no response, then i tried calling the line for insurance and i was told i am number 48 in the queue!? and i had already been holding for over 25 min! absurd, impossible to get to someone that can ell me what is happening, and not to mention i do not have a phone and no ones contatced me, yet i pay insurance and my premiums. i would rather take my money to someone else that will give me service and answers as to when they are needed.</p>