eH
eloise H
1 reviews | Active since Jul 2013
19 Jan 2016, 07:58
NO response from customer care
In November 2015 i sent an email to mtn customer care regarsing my cotracts i have with them. As i am in a MAJOR financial state with my busiess and needed help/advice to cancel 2 of my 4 cotracts. So they did send a email back asking a letterhead as this was for my busiess. So i sent the email 5 TIMES. Its almost end of JAN 2016. My baby is due March. I dont have the time money OR energy to be dealing with this anymore. I will NOT hesitate to move all my cellphone business of more than 8 years to another network as MTN has NO customer service what so ever. Pathetic and NO customer care
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MTN South Africa's replyOfficial
19 Jan 2016, 16:34Hello lulu88,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Business department supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Business department supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply19 Jan 2016, 16:34
Official
Hello lulu88,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Business department supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Business department supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***