No Response from Coverage Department (Bad Coverage

Good Day This is still not sorted out, I phoned on the 25th April 2016 again, and was told by mr Pule Kagiso that the instillation was done on the 26 January 2016, I then asked him to sent me the installation document he forward me a document for a mr H Olivier for a installation that was signed. When I phoned him and told him that there is no mr Olivier in the area, he said then they need to investigate it. I asked him if there was an address for the installation he said there is no address, I asked him why do I as consumer needs to be penalize for the mistake on MTN's side and he said I need to wait for the investigation to be done. I asked him to speak to his supervisor and he told me that he is not available, how convenient. It is now 18 May 2016 and still no responds. My contract with MTN states that MTN needs to render me a service, currently I do not get a service from them, my meaning on this is that MTN is in bridge of contract. So all the promises made on top by them they did not keep. In my opinion MTN is busy going down the tube with there service delivery. The farmers who are with Vodacom got there issues sorted out in one week, you need to go and learn from Vodacom.