No response from complaints dept- REQ:***

Posted a complaint on 10 March re being billed R4699 for an upgrade which was supposed to be free in September 2014 and getting no response after numerous queries to MTN - MTN ***<br> <br> Got the following response on 16 March<br> <br> Hello AdrenK,<br> <br> We are truly sorry for the breakdown in service and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.<br> <br> We've now escalated the matter directly to the management team within our Billing Department.<br> <br> The amount of R4699.00 might have been charged as a pay in fee for the device but we do also see that you are paying the promo service fee (handset installment).<br> <br> We will touch base with you as soon as we get feedback on the escalation.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:*** <br> <br> Posted Customer Feedback on the 9th of April that we have not received any feedback since above response<br> <br> Still no feedback almost a month later<br>