No response from Call Centre

Dear Sir,<br> I completed an online form for an insurance claim on my iPhone.<br> I received an automated response stating that i will receive a call from MTN. I did not.<br> I then received an automated message stating that I must complete a claim form supposedly attached. Nothing was attached. I wrote back to them requesting the form and also pointing out that I had already completed a form on line. I tried calling their Insurance line ***) and their Customer Care line 808 several times. All I get is prerecorded message with no-one answering the telephones. After considerable periods of holding on the call is cut off.<br> I need someone to call me to update me or inform me what the status of my claim is.<br> Thanks