AV
Andre V
1 reviews | Active since Jan 2015
16 Jul 2015, 09:47
No response from call centre
I contact 1555 to activate unrestricted VPN and APN that was deactivated. They advised they I must call 808 te get reactivated. I have been trying now for three days, several calls, ranging between 2 hours and 30 minutes holding with no one answering. I understand there is a strike but no escalation procedure. 1555 says I must just keep on holding!
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Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 14:30Hello JanVanRiebeeck,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been forwarded to the management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been forwarded to the management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Aug 2015, 14:30
Official
Hello JanVanRiebeeck,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been forwarded to the management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been forwarded to the management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***