NO RESPONSE FROM CALL CENTRE

MTN are in the habit of not attending to incoming calls at their call center! On the 14th February, i made 5 calls to the 808 number as a contract customer. I was on hold an average of 10-15 minutes each time! I eventually called the 173 number for pay as you go customers and was told that I would be put through to the contract customer care line. This didn't happen. Only when I asked to speak to a manager, did I get a call back from them explaining that they had a problem. They seem to have these 'problems' EVERYTIME I need assistance. <br> <br> Today, its been a similar story. I've called 808 twice with no answer from any agents. Why call yourself a service provider if you cannot provide the basic service of assisting a paying customer? MTN are so unhelpful. Customers literally need to cut corners in order to get any response from them! A common thread with service providers in this country!