1 reviews | Active since Dec 2012
NO response from April - MTN SELF admitted mistake
*** MTN Mrs E Noeth (***& ***)<br> Dispute -USD: *** & Req *** & various emails refer<br> In April if 2015 out of the blue, I got billed almost R5000 for an account that is usually R400. I logged a complaint. When my line suddenly got cut, I went to MTN a second time. They admitted they owed me at least about R2000 for a mistake on their behalf, but somehow neglected to credit my account. I also logged a dispute for the remaining amount on the bill, apparently for data - which I definitely did not use. They opened my lines. I have never used all my data as per my contract. Now I am charged for data that I have never used. <br> I have stopped my stop order until the dispute is resolved BUT I am paying my monthly bill every month, no late payments at all. <br> This morning,months later, my line was cut again. Yet, they did not handle my dispute. I went back and they would not open my lines while I AGAIN logged a dispute. <br> Their mishandling and poor service delivery is now costing me time and money, all of which is happening while two of my phone lines have been cut!<br> Terrible experience! When these contracts expire, I shall find a new service provider
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do i not pick up any note on the account where they or the store admitted that the amount will be credited with R2000.00.
We do pick up that cell *** is on an open 2GB package and in April month the account has been billed extra for data charges after the 2GB has been used up. We do not pick up any notes on the account that this billing has been validated if the charge is correct or if any credits will be passed to the account.
We have sent the request to the billing department to validate this charges before any credits can be passed. The account is in arrears R 5,060.45. The account has been short paid. The line has been suspended due to the account in arrears.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do i not pick up any note on the account where they or the store admitted that the amount will be credited with R2000.00.
We do pick up that cell *** is on an open 2GB package and in April month the account has been billed extra for data charges after the 2GB has been used up. We do not pick up any notes on the account that this billing has been validated if the charge is correct or if any credits will be passed to the account.
We have sent the request to the billing department to validate this charges before any credits can be passed. The account is in arrears R 5,060.45. The account has been short paid. The line has been suspended due to the account in arrears.
Kind Regards,
Alice van der Merwe
***