No response from anyone
<p>My MTN contract expired in NOV/DEC 2016 - and I have requested to cancel this contract 3 months ago without any luck, I am at this moment paying for a service I am no longer using and MTN is not getting back to me at all. I have sent a cancelation letter without any reply on what's happening in regards to this matter.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide with the account number or your id number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide with the account number or your id number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Thank you for the message, I have attached the letter with all the details.
Thank you for the message, I have attached the letter with all the details.
Still no response? Please email me if you have any problems getting through to my phone
Still no response? Please email me if you have any problems getting through to my phone