1 reviews | Active since Mar 2011
No response for my proof of upgrade
Hi,<br> <br> I upgraded my phone roughly 3 months ago. blah blah blah, ive already had tons of problems, but thats not what this is about.<br> <br> My cellphone insurance is 24hr Mobility and i need to submit to them my proof of upgrade otherwise it can be construde as ***** if my new cellphone gets ****** to because my insurance is still on my old phone. you get what im saying here right? i need proof that i have new phone to send to insurance to show that i have upgraded to new phone.<br> <br> so, i upgraded at randburg square. can't get hold of them, *** is the number and its an automated message saying we will get back to you. which they dont. all i need is for you guys to email the documents i signed when i upgraded? thats all i need. please guys, 3 months paying for cellphone insurance on a phone i don't have??? help man, just please help! 5min work max.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***