mB
melanie B
1 reviews | Active since Aug 2013
01 Jun 2015, 09:19
NO RESPONSE for Months
I have logged numerous complaints on Hello Peter as well as on Facebook against MTN with still no reply. Ticket number SMC / *** was closed by your guys without informing the client and you stated that the problem was solved. the problem is in fact still not solved, THE VOICEMAIL is STILL not working. i am begging you on my knees please have some regard for customers paying for a service, the LEAST you can do is respond. Please reopen the ticket number and sort out the problem!!!! Contact the client on his cellphone URGENTLY
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MTN South Africa's replyOfficial
11 Jun 2015, 14:57Hello BapsLaker,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated and they have confirmed that the voice is working.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated and they have confirmed that the voice is working.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply11 Jun 2015, 14:57
Official
Hello BapsLaker,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated and they have confirmed that the voice is working.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated and they have confirmed that the voice is working.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,