NO RESPONSE FOR INSURANCE CLAIM

I lost a gold iPhone 6S Plus which is insured by mtn on Sunday 17 January 2016.<br> I went to the mtn branch in Greenacres, Port Elizabeth, Eastern Cape on Monday 18 January 2016. They blocked/blacklisted the device and the sim card and gave an ITC number: ***9. they instructed me to go and make an affidavit stating that i had lost my phone and quoting the ITC number. i did that on Tuesday 19 January 2016 and made the insurance claim. The lady that assisted me was Nomalizo. <br> I did not hear from mtn insurance for more than a week, upon which i returned to the mtn store in Greenacres. I was assisted by a gentleman called Warren, who said he could not see any record of the claim on the system, and he went on to make one and gave me a reference number for the claim, insurance claim reference number: ***.<br> i still did not hear from mtn insurance.<br> 10 days later i managed o get through to the call center, and spoke to a call center agent called Nomonde, who told me i would receive a call from mtn insurance and my claim would be finalised by Friday 5 February 2016. i still have not heard anything from mtn insurance.<br> Please could you kindly assist me.