No response for customer service
<p>I have had no response from customer service on my request to cancel my account.</p> <p> </p> <p>I have emmigrated to New Zealand.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that you have 2 lines on the *** and ***.
Please find the expire dates for both lines:
Cell number *** expire date is due 2016-11-12.
Cell number *** expire date is due 2017-01-22.
We do not pick up any previous cancellation request or early termination fee paid to cancel the contracts before leaving SA.
We have set up the cancellation on both accounts when expires, however the account need to be paid until the expire date. The account balance is current R 2,772.01.
Kindly note that once the contracts has been cancelled all minutes, sms and data will be lost on the sim cards.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that you have 2 lines on the *** and ***.
Please find the expire dates for both lines:
Cell number *** expire date is due 2016-11-12.
Cell number *** expire date is due 2017-01-22.
We do not pick up any previous cancellation request or early termination fee paid to cancel the contracts before leaving SA.
We have set up the cancellation on both accounts when expires, however the account need to be paid until the expire date. The account balance is current R 2,772.01.
Kindly note that once the contracts has been cancelled all minutes, sms and data will be lost on the sim cards.
Kind Regards,
Alice van der Merwe
REQ:***
How do I go about cancelling the service?
How do I go about cancelling the service?