No response for customer care or the branch to claim promotion item

<p>I've been trying to claim my two Sony Smar****ch 3's that was promised to me via the website, the store and the Sony rep in the store, but I'm not getting through to MTN, Sony claim I need a code from MTN. MTN claim it's not there problem and I need to go to the store. But I can't get hold of anyone.</p> <p> </p> <p>My whole experience at that store has just been poor, I still don't know if my contract has bee upgraded correctly as I'm yet to receive my data allocation. And the new contract took forever to activate due to many errors on the sales assistants part as well.</p> <p> </p> <p>Also see below:</p> <p> </p> <p>Good morning,</p> <p>I upgraded one contract and took out a new one on Friday for the Sony Xperia XZ's with the Smar****ch 3, I'm still waiting to claim my Smar****ch, there has been no notifications in the Xperia Lounge as promised, I have contacted Sony and the have told me I need an activation code from MTN, which has not arrived yet for either of the two devices.</p> <p>Both the sales assistant and the Sony rep that was in store on the day assured me that I will get the watches as promise.</p> <p>Please advise on the next steps as I would like to get the watches. I have also called MTN and they said I need to sort it out via the branch.</p> <p>I'll pop into the store this afternoon if it can't be resolved via email.</p> <p>Thank you in advance,<br /><br /></p> <p>Hans</p>