MC
Maymoona C
1 reviews | Active since Nov 2014
14 Apr 2016, 09:34
NO response for claim submitted ONE MONTH ago!!!!!
I was ****** of my phone a month ago.i am insured with MTN. I tried calling the ins dept you can NEVER get thru. Eventually emailed my claim form. Thus far NO response, NOBODY has contacted me . When I got thru to an automated answer it said \your claim has been approved\". I sent my complaint on twitter and ever since have been receiving\" your claim has been escalated, we do not have your claim, what is your ref no,\" all sorts of replies but nothing has happened. The annoying thing is you don't get to speak to a person, it's just messages via social media back and forth. I am still paying for my insurance and data but do not have a phone. Very very frustrated, please help. It's been just over a month! "
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MTN South Africa's replyOfficial
14 Apr 2016, 20:51Hello cellcomplaint,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply14 Apr 2016, 20:51
Official
Hello cellcomplaint,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***