NP
Naresh P
1 reviews | Active since Jun 2015
14 Jul 2015, 01:06
No Response for cancellation of expiring contract
On 3/7/2015 I send an email to customercare to have my one contract with them, cancelled when the 24 months contract comes to end as I do not wish to renew the contract. The contract expires on the 8th August 2015. To date I have not received any response from MTN. My concern is that they are going to expect me to pay for another month, for which I am not happy to do, as I have given them more than the 1 months notice that they require. I am not in SA and therefore need MTN to communicate with me via my email, they have my email address on their records.
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MTN South Africa's replyOfficial
30 Jul 2015, 12:09Hello Naresh***62,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please respond to the email that we have sent to you, once we have received the confirmation we will action your request accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please respond to the email that we have sent to you, once we have received the confirmation we will action your request accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply30 Jul 2015, 12:09
Official
Hello Naresh***62,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please respond to the email that we have sent to you, once we have received the confirmation we will action your request accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please respond to the email that we have sent to you, once we have received the confirmation we will action your request accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***