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Chelmare C
1 reviews | Active since Jan 2018
12 Jan 2018, 17:48
No response for application
I app**** for a contract through Mtn for a new contract on the 3 January and I have yet to here back from them whether or not I am successful with my application. During this time of me waiting and waiting I've had two phone calls from Mtn to offer me promotions on contracts they having but when I ask what's happening with my current application, no one can give answers. I'll be going into my second week of waiting for a response and I find this to be terrible customer service from Mtn. I'd also like to point out I've e mailed the consultant who dealt with my application several times and he has yet to answer me. I don't think I'll ever recommed Mtn to anyone as I'm not even a client yet and the service is terrible....makes me wonder what's in store for me if I had to become a client of theirs.
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MTN South Africa's replyOfficial
14 Jan 2018, 19:12Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We have checked your application status done on the 03-01-2018 and it shows that it has been declined due to *****.
We will engage with our Sales department to contact you with regards to this.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply14 Jan 2018, 19:12
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We have checked your application status done on the 03-01-2018 and it shows that it has been declined due to *****.
We will engage with our Sales department to contact you with regards to this.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
CC
Chelmare C's updateReviewer Update
14 Jan 2018, 19:48Due to *****????? Are you guys actually kidding me? So who commited this *****? Me? This is actually ridiculous to say the least. In December I put through an on line application and eventually a lady by the name of Mpho called and pre qualified me for a Sony xperia with a R1300 travel vochure. We went through the whole process over the phone and delivery was discussed. Then I got an e mail stating it was declined. No reasons given. I then went into an Mtn store and that was of no help either. I'm actually still waiting for that sales lady to phone me back. Then on the 3 January Terry called me and he explained that the reason why it was declined was because Mpho listed me as single when I clearly told her I was married. He then told me not to worry he will re do the application and state I'm married. I then explained to him I have never changed my ID to my married surname so he said that's fine he'll put me as Hayes Coetzee and I must just send in my marriage certificate as well. So I re sent my bank statements, copy of ID, proof of address as well as a copy of my marriage certificate. And now its declined due to *****???? This whole entire process of dealing with Mtn has been an absolute nightmare. Please sort this out and kindly correct that ***** status in your system as I most certainly did not commit any *****. I just followed your consultants instructions.
CC
Chelmare C's update14 Jan 2018, 19:48
Reviewer Update
Due to *****????? Are you guys actually kidding me? So who commited this *****? Me? This is actually ridiculous to say the least. In December I put through an on line application and eventually a lady by the name of Mpho called and pre qualified me for a Sony xperia with a R1300 travel vochure. We went through the whole process over the phone and delivery was discussed. Then I got an e mail stating it was declined. No reasons given. I then went into an Mtn store and that was of no help either. I'm actually still waiting for that sales lady to phone me back. Then on the 3 January Terry called me and he explained that the reason why it was declined was because Mpho listed me as single when I clearly told her I was married. He then told me not to worry he will re do the application and state I'm married. I then explained to him I have never changed my ID to my married surname so he said that's fine he'll put me as Hayes Coetzee and I must just send in my marriage certificate as well. So I re sent my bank statements, copy of ID, proof of address as well as a copy of my marriage certificate. And now its declined due to *****???? This whole entire process of dealing with Mtn has been an absolute nightmare. Please sort this out and kindly correct that ***** status in your system as I most certainly did not commit any *****. I just followed your consultants instructions.