NC
Naude C
1 reviews | Active since May 2017
13 Oct 2017, 11:25
No response for a WEE****
This service I am getting from mtn must be the worst ever in SA, I am trying for a week now to get through to the retentions department to no avail. Having phoned the call centre more than seven times holding on for 10 min each no answer, only answer is high call volume! Having sent more than 8 emails, no response also, only the automated reply which comes through whether someone actually opened it or not, Having also emailed a complaint to the complaints department at mtn's website, no response also.
This is really not acceptable to get nor response in a week's time.
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Naude C's updateReviewer Update
13 Oct 2017, 11:49Finally got through. Thanks mtn, please check on this issue as I am sure other customers might have similar experiences.
NC
Naude C's update13 Oct 2017, 11:49
Reviewer Update
Finally got through. Thanks mtn, please check on this issue as I am sure other customers might have similar experiences.
MTN South Africa's replyOfficial
17 Oct 2017, 21:34Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We are glad to hear that you finally got through to Retentions and your problem was resolved accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply17 Oct 2017, 21:34
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We are glad to hear that you finally got through to Retentions and your problem was resolved accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,