iK
imraan K
1 reviews | Active since Feb 2016
17 Feb 2016, 15:16
No Response/Feedback from MTN insurance!!!!
I have made an insurance claim for my damaged phone on the 8 of February and have still not gotten a response. I have phoned the call centre and they have confirmed that they have received my claim and will get back to me. The phone is getting more and more damaged the more I use it and will become unusable soon. I need them to take my phone in for repairs and provide me with a loaned phone. My phone is extremely important in my line of work.
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MTN South Africa's replyOfficial
18 Feb 2016, 19:18Hello SlmsPieter,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply18 Feb 2016, 19:18
Official
Hello SlmsPieter,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***