No Response/Feedback As promised by Mantoa

Dear Mantoa, I still have not received correspondence regarding the outcome of the investigation and would like to make a follow up as the person who lost R3000 to MTN Festival Mall and I handed the handset to Chris, the store manager at the time and was advised by Victor that the phone was sent to MTN Head Office.<br> All I am asking for is my money back as I do not have the phone and would not agree to taking a phone that already gave hassles in days of owning it. I am utterly disgusted by your lack of service and no regard for your customers.I expect to be contacted asap regarding my last query as all I am asking for is something in writing from Izak stating reasons for not refunding me when they clearly have their property in their hands so I can take up the matter with my legal team.