RS
Rudolf S

1 reviews | Active since Jul 2009

24 Nov 2016, 08:57

No response / Feedback

<p>good day,</p> <p> </p> <p>this is my 3rd review on hellopeter about MTN. Still no feedback on my insurance claim.</p> <p> </p> <p>every time they respond saying someone will take care, don't be fooled MTN does not care.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply24 Nov 2016, 10:03
Official

Good Day ,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that the Insurance claim has already been escalated.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,

RS
Rudolf S's update27 Nov 2016, 13:55
Reviewer Update

Good Day,

This is what you keep telling me. If this has been taken care of or given any priority I would not have had to post again.

i will keep posting on social media until this is resolved. The public has a right to see how MTN treats their customers.

Erika