BR
Brett R
1 reviews | Active since Apr 2013
21 Jul 2015, 15:59
No response equals problem solved..
Since beginning of July MTN staff and management have not responded to requests to correct the data share facility that does not work. Repeated mails and sms's remain unanswered.<br> Requests for managers name and contact details are refused as \you are not allowed to contact them...". Yet the problem remains. <br> No escalation procedure available <br> No service level agreement available <br> Same problem posted 4 months ago and still no response to that.<br> When will the gods of MTN deem it nesisary to call a paying client?"""
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MTN South Africa's replyOfficial
28 Jul 2015, 10:34Hello brettred,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 10:34
Official
Hello brettred,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Best regards,