SG
Sibusisosethu G
1 reviews | Active since Jun 2015
25 Sept 2015, 11:55
No response despite promises, yet again
I'm at the stage where I'm thinking about letting my lawyers handle MTN Insurance. I email [Email Removed] to report a lost cell phone, along with the required affidavit/case no. and blacklisting, on the 14th September 2015. I receive an automated response with reference no. ***3 and a promise to get back to me within 5 days. After 9 working days, as well as 2 hours in total waiting on the phone and a follow up email, I have still heard nothing. The automated voice asks me to mail the [Email Removed] address but they never respond. If I have no response within 2 working days, I'm referring this to my legal representation.
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MTN South Africa's replyOfficial
25 Sept 2015, 19:41Hello Se****ule,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
MTN South Africa's reply25 Sept 2015, 19:41
Official
Hello Se****ule,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike