No Response

During August 2024 I went in store to cancel my contract. The teller advised me to call customer care. I called customer care and cancelled my contract with them. The consultant confirmed that my last payment would be at the end of August. Ever since MTN has been calling me and sending emails claiming my account is in collection with the amount increasing monthly. My service has been suspended since September yet I'm still expected to pay for a service I did not receive. I've laid a complaint with MTN in September and nobody has even done a follow up with me. Every consultant I speak to provides different information, with some confirming my contract is cancelled while others confirm that it is not cancelled. This is pathetic service! I demand a manager contact me to have this matter resolved. I've logged this review over a week ago and there has been no attempt to contact me