WR
Werner R
1 reviews | Active since Mar 2013
11 Jun 2017, 14:04
No Response - Cancellation request
<p>I have now request MTN twice to move me over to prepaid since my concract expired 6 months ago. I have recently contacted them Ref: ********** 34 and Ref: ********** 40 - Zero response.</p> <p> </p> <p>Utter disappointment!</p>
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MTN South Africa's replyOfficial
11 Jun 2017, 21:52Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
MTN South Africa's reply11 Jun 2017, 21:52
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,