JF
Jean F
1 reviews | Active since Nov 2010
18 Jan 2016, 19:55
No response, bills not checking out
I have tried to make contact with MTN via telephone, e-mail, fax and Facebook, all without my issue being cleared up.<br> <br> I got a response on Facebook saying I should PM them, so I did, and nothing happened. <br> <br> I and trying to find out why I am being billed more than I should, and whether my insurance is activated on my phone, because I am being billed for that as well, even though I am still being billed more than I should be with insurance included.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Jan 2016, 17:10Hello Fickie15,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation Promo Service Fee(PSF)s is basically the cost of your chosen handset.The unbilled for the invoice that will be finalised 01/02/2016 indicates that you will not be billed for the handset fee.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation Promo Service Fee(PSF)s is basically the cost of your chosen handset.The unbilled for the invoice that will be finalised 01/02/2016 indicates that you will not be billed for the handset fee.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply19 Jan 2016, 17:10
Official
Hello Fickie15,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation Promo Service Fee(PSF)s is basically the cost of your chosen handset.The unbilled for the invoice that will be finalised 01/02/2016 indicates that you will not be billed for the handset fee.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation Promo Service Fee(PSF)s is basically the cost of your chosen handset.The unbilled for the invoice that will be finalised 01/02/2016 indicates that you will not be billed for the handset fee.
warm regards
mike
REQ:***
Best regards,