No response

Good day, I am very disappointed with my MTN contract renewal with MTN. I renewed my contract on black Friday weekend. As a value added service MTN gave me two Sim cards that I can drop se to share the 50gb data bundle. I saw this as a great value add. With this I decided to give the Ons Sim and a wifi router to my mother in law that live off a sassa grant. MTN then had a system problem and the additional Sim cards was not activated. On 27 November I returned to the store for the first time to log a problem. Since then I have gone back to MTN ever weekend and the last week daily to try and resolve this. The feedback from the staff at the store is that is has been escalated to MTN help desk. The ticket number is 167266. So disappointing that MTN support system is failing to support their own staff in stores and failing to support the elderly in resolving their queries. 4 weeks to resolve a problem is very frustrating. I hope that this complaint gives me results as the staff in store even says this is the only way you will get a response