No response and unusable helpline

I contacted the MTN Active helpline in order for them to reset my details so I could log on to the self service email.<br> <br> My problems are:<br> <br> 1) The 1761 helpline keeps dropping my call (20 + times) a day, I am yet to actually get through to a consultant<br> 2) While waiting a woman comes on and says ''we are experiencing high call volumes please email [Email Removed] which I did and have recieved no response in over 48 hours<br> <br> I think this level of service is extremly poor and if I do not get a response and/or immediate help with my query I will not be continuing with Mtn as a service provider and will encourage everyone I know to do the same!<br> <br> Regards<br> <br> Wesley