MC
Marizel C
1 reviews | Active since Jun 2015
24 Jun 2015, 14:07
No response and owing me money!
Mtn erred when they started billing me in 2015. I am being billed as if on an OPEN LINE, which i am not, and i am not being refunded for theur error! Each month i spend an hour on the phone with customer service, who promise to rectify and refund my accound, but at the end if the month i just get debited an enormous amount from my account! This us unacceptible! I have had it. You are in breach if my contract which is ground for cancellation. I want ALL my money back that has been incorrectly debited and i am canceling my contract as of today. *********** and always passing the buck
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MTN South Africa's replyOfficial
29 Jun 2015, 16:22Hello Marizelcal,
We are truly sorry for the breakdown in service and for any inconvenience caused.
We've perused your account and see that you were being charged for an open package on the network and top up on our billing system.
We can now confirm that we've managed to get your package migrated to the top up option on the network and have requested our Billing Department to credit your account for the additional charges for the months of April, May & June 2015.
We do see that you've generated additional usage on your unbilled invoice that will be finalized on the 13th of July 2015 and we will credit it accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused.
We've perused your account and see that you were being charged for an open package on the network and top up on our billing system.
We can now confirm that we've managed to get your package migrated to the top up option on the network and have requested our Billing Department to credit your account for the additional charges for the months of April, May & June 2015.
We do see that you've generated additional usage on your unbilled invoice that will be finalized on the 13th of July 2015 and we will credit it accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply29 Jun 2015, 16:22
Official
Hello Marizelcal,
We are truly sorry for the breakdown in service and for any inconvenience caused.
We've perused your account and see that you were being charged for an open package on the network and top up on our billing system.
We can now confirm that we've managed to get your package migrated to the top up option on the network and have requested our Billing Department to credit your account for the additional charges for the months of April, May & June 2015.
We do see that you've generated additional usage on your unbilled invoice that will be finalized on the 13th of July 2015 and we will credit it accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused.
We've perused your account and see that you were being charged for an open package on the network and top up on our billing system.
We can now confirm that we've managed to get your package migrated to the top up option on the network and have requested our Billing Department to credit your account for the additional charges for the months of April, May & June 2015.
We do see that you've generated additional usage on your unbilled invoice that will be finalized on the 13th of July 2015 and we will credit it accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***