1 reviews | Active since Oct 2011
No response and no information
<p>So my MTN contract is about to expire. I don't want to renew it, but rather want the debit orders to be cancelled and my number be moved to prepaid. I was called with regards to an upgrade and told the person calling me that I would like to cancel the contract but he didn't give me any further information on it. I have sent two emails to MTN to date in order to have this done but I'm not getting any responses or feedback:</p> <p> </p> <p>The first email was sent on the 13th of March at 07:50 to CustomerCare. No response received.</p> <p> </p> <p>The second email was sent on the 27th of March at 10:18 to WebMaster. No response received.</p> <p> </p> <p>I am thinking that this is ignored so that they can continue with debiting me on a month-to-month basis after the contract expires, because I can't think of a single reason other than that to explain why I'm being ignored.</p> <p> </p> <p>I'm hoping that this complaint will reach the relevant eyes so that I can get some answers. Note that once my contract is done (which is at the end of May 2017) I will reverse any further debit orders from MTN should this not be resolved.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account and picked up that your contract term date 2017-07-09 meaning from the 10/07/2017 that's when you can call our retentions or write to us to have your number migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account and picked up that your contract term date 2017-07-09 meaning from the 10/07/2017 that's when you can call our retentions or write to us to have your number migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Hi Mike,
Thanks for the reply, but your dates are incorrect. I took out the new contract on 2015/06/01. I distinctly remember because I waited a long time for the phone (Galaxy S5) to arrive at the time. Around the date you mention I have no record of any communication from MTN. Please check this and get back to me, I need to get the ball rolling.
Hi Mike,
Thanks for the reply, but your dates are incorrect. I took out the new contract on 2015/06/01. I distinctly remember because I waited a long time for the phone (Galaxy S5) to arrive at the time. Around the date you mention I have no record of any communication from MTN. Please check this and get back to me, I need to get the ball rolling.
And no answer from MTN after the previous comment, obviously.
And no answer from MTN after the previous comment, obviously.