No response and no answering of calls

I submitted a claim for my broken iPhone on the 6th of July with MTN insurance, and I , and got a response that it will be attended too after 5 days, 5 days later I follow up and they don't even have the nerve to respond to my emails or calls. When i try calling i go through the voice prompt and it directs me to a consultant but immediately they receive the call they hang up on me. Whoever is dealing with these claims should be fired!!!<br> <br> How terrible and unprofessional of them to do that. The least they can do is give me prompt feedback on the progress of my claim.<br> <br> totally DISGUSTED by MTN