SL
Senosi L
1 reviews | Active since Jan 2016
22 Jan 2016, 13:24
No response and feedback from insurance Claim
I made a claim online (around Dec 19, 2015) and did not get the email confirmation as indicated once I've completed the claim submission. I then sent a manual email on Dec 22nd (***) and haven't received any feedback on that as well. <br> I went to the Glen MTN Shop on Jan 8th, 2016 and there I did a manual email submission (***) and still no feedback. The Call Centre number *** is also not helping as one would hold for more than 30 minutes with no response.
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MTN South Africa's replyOfficial
22 Jan 2016, 14:45Hello Senosi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Jan 2016, 14:45
Official
Hello Senosi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***