1 reviews | Active since Jul 2011
No response and continued excess charges
<p>MTN allows rogue content providers to simply bill your account. I reported to WASPA and some paid back but then it just started up again. I requested a contract cancellation in August 2013 but MTN simply does not respond and branches cannot help business users. This is driving me completely wild. This is a data modem contract and they simply refuse to act like an operational business enterprise, ignoring customers completely and just keep the bill running up. We have now stopped paying and lets see if they try to be decent. NEVER use MTN data ever if you care about your bank account and basic business protocol.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8