KJ
Keenan J

1 reviews | Active since Jan 2010

24 Feb 2016, 17:39

No response!......AGAIN

I had placed a report on Hellopeter about MTN on February 16th, and they rep**** on the 17th. I then received an email on the 18th February. This is the 1st time MTN respond to my emails, when I complain on this forum. I then was advised that my bill is R 5 131.00, which is funny, because my December bill was in the range of R3700. If my monthly bill for MTN was R169 a month, how do we get R1300 between January and February? It's amazing too that MTN stopped sending me bills as well as they prevented me gaining access to past bills. The other thing is I rep**** to that email on the 18th February, but AGAIN no reply. Please Please Please Please, you work for a telecommunications company, pick up the phone and call me at ***. I will continue to use this forum as you do not reply to emails, do not allow me to get to speak to the legal department and seem to only respond to this forum.<br> <br> MTN Complaints Management Team: REQ:***

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Feb 2016, 15:11
Official
Hello kjk,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have re-escalated this matter to the Legal department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,