CB
Charnique B

1 reviews | Active since Sept 2016

08 Sept 2016, 06:23

No response after one follow up from MTN

<p>Previous complaint:</p> <p>What a ****! We bought over 2 days, 2 MTN Uncapped Data Bundles valid for 24 hours from the MTN ipad app. Recieved a message on the app saying successful purchase. Then, at the end of the month, the bill came for R7400!!?? No sms asking to activate before use, nothing! It is a shame that a company like this would ***** money from loyal customers. Afterwards reading up on this, it is shameful to know there are people like this out there. You will be losing quite a few customers at the end of our contracts.</p> <p> </p> <p>After this I had 1 phone call from MTN asking to submit documents of the invoice as well as the money deducted from our accounts so that we can b "further assisted". But zero feedback after that. Poor service MTN. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Sept 2016, 19:32
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We will make a follow up with Alice regarding this matter and revert to you with feedback.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***