1 reviews | Active since Sept 2017
No Response after my complaint
Goodness me, what do I have to do to get my two phones on my upgrade. This is now from July so I demand that I be refunded and get a better deal from MTN as it looks like it is just pay pay and pay , but when this company is in fault you just get worse service. I hear by demand that a senior manager of MTN Direct contact me by tomorrow or you can cancel my contract indefinite and dare you to sue me for your outstanding balance on my account. Today was the same procedure of me holding for 1 hour 45 minutes to find out what the problem is with my delivery, but they transfer you to 8 different departments and then get cut off. Who is going to sort this problem out by tomorrow 16h00 ?
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation an urgent request have been sent to our retentions to investigate and resolve your problem accordingly.We will contact you tomorrow before end of business.
regards
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation an urgent request have been sent to our retentions to investigate and resolve your problem accordingly.We will contact you tomorrow before end of business.
regards
mike
Complaints Management Team
Reference Number: ***8