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Andre' Smit

1 reviews | Active since Nov 2018

05 Nov 2018, 10:50

No response after MTN Contract Application, unable to reach MTN branch, and refusal to assist by MTN

I am an existing MTN customer with 2 contracts. I app**** for a new contract for my business at the Mountain Mill MTN Store in Worcester, Western Cape. I was told that I would receive feedback within 24 hours.

No feedback received and phone of the branch in Worcester just rings with no answer (over several days). I contacted the MTN call centers (general, corporate and SME), and was told that I would receive a call-back. This never happened.

I called again the next day and was told that I could not be assisted. I emailed the shop in question, and logged a customer query in this regard, with no response several days afterwards. To date I have not received any feedback from anyone (a week later).

I live 150km from the nearest MTN branch (Worcester) and thus cannot travel that distance just to follow up on a contract application. I need the new cellphone for my business, and this whole experience is hampering my business at the moment, as I do not know if my application has been approved or not.

Probably the worst experience I have ever had with a cellular service provider.

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Replies (2)
AS
Andre' Smit's update08 Nov 2018, 09:20
Reviewer Update
I received the following reply from MTN: Official private business reply Good day Andre, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that there is a much easier way to apply for a contract. You can contact MTN Direct on ********** 667. Once approved, the device will be delivered directly to you. Kind regards, Ishie. Complaints Management Team.
AS
Andre' Smit's update08 Nov 2018, 09:23
Reviewer Update
I followed this advise and called the number given. The agent answering my call said he has to put me through to Corporate. After holding, a agent at the Corporate call center tells me that I need to call ********** . After calling this number and holding, I am told that I am not at the right number for Business contracts and that I should call ********** 667 (the original number that I called). Shocking to say the least.