No Response after I was Promised feedback

On 4 Jul, i filed a complaint against MTN for permanently disconnecting my number and forfeiting my airtime balance (of which I paid for) after cancelling my contract. No one informed me of the fact that I will loose my number and money on the card but they did it anyway. I then received a response back on 06 Jul stating that an agent will contact me and try to resolve my situation. To date, I've never been contacted and number is still not functioning. I'm loosing business everyday that my number is not working but they don't seem to care. Customer Care is clearly not a priority to this organization.<br> <br> Please clarify what will happen to my number and my account balance because I feel the money that was on the phone should be reimbursed since I never got a chance to use but I've paid for it.<br> <br> <br> Refer to response that i received:<br> \Hello Snqo