AZ
Altea Z

1 reviews | Active since Jun 2011

08 Oct 2015, 12:10

NO RESPONSE AFTER ***** CASE

I discovered amounts going of my Bank account for debit orders I did not sign for. The first incident happened on 2015/06/19 then on 2015/07/01 and 2015/08/01 and 2015/08/03. It has been discovered that 2 of those cases was at MTN, where someone opened an account with my ID (not my photo). Ever since I discovered the *****, I send all the reports, case number from the SAPD, my statement and all relevant info.<br> <br> My email was sent to them on 11 Aug 2015, with NO response whatsoever to [Email Removed]<br> <br> My name is blacklisted because I'm a non-payer. I need to buy a car. With bad credit that's not going to happen.

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Oct 2015, 19:28
Official
Hello alteavz,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the account has been closed and we have referred the issue to our legal department for further assistance.

We would like to assure you that we are actively working to improve our service levels.

Kind Regards
Siphumezo

Ref#: ***

Best regards,