No response after a month - call the call centre and hang on for 48 minutes

<p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-family: 'Arial Narrow',sans-serif; font-size: 12pt;"><font color="#000000">I claimed for my cracked screen for my Samsung and submitted my claim via the branch. In the following week on the 18th I decided to call to find out the outcome. The self-help service stated that it was approved. I tried to call but finally dropped the call to *** after 13 minutes. I send an e mail instead and got an automated reply with number <strong><span style="font-family: 'Arial Narrow',sans-serif; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;">***7 </span></strong></font><strong><span style="font-family: 'Arial Narrow',sans-serif; font-weight: normal; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-bidi-font-weight: bold;"><font color="#000000">stating the reply will be delayed with 5 days. I again e-mailed on 29 April and 10 May – every time with the same automated reply.<span style="mso-spacerun: yes;"> </span></font><font color="#000000">I called *** again – this time my claim is pending because a proper description of the incident was not provided but no notification has ever been sent to me at all.</font><font color="#000000"><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span></font><font color="#000000">I decided to speak to a consultant – I am now holding for 42 minutes and 43 seconds and still going.</font><span style="mso-spacerun: yes;"><font color="#000000"> I took a picture </font></span><font color="#000000"> – just in case someone thinks I am joking.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">I just want my phone to be fixed after I paid my insurance diligently every month – but apparently for MTN insurance that is too much to ask</font></span></strong></span></p> <p> </p>