YN
Yuresha N
1 reviews | Active since Mar 2015
18 Jun 2015, 23:11
No Response after a MONTH!
I have contacted MTN several times regarding an issue which I had. I had posted a complaint on hellopeter whereby I was told that I would be contacted directly, however a month has gone by, and I still haven't been contacted. I went into your store, sent through a query about 3 weeks ago, I still haven't been contacted, I even queried on the MTN website around the same time, and I still haven't received any feedback.
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 10:42Hello Lawstudent567,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that a request was logged with our Billing Department (REQ:***) but additional information was needed. We've now supp**** the additional information for the investigation to be completed.
We are currently still facing industrial action by employees that are affiliated with the CWU (Communction Workers Union), please expect a delay with the matter being resolved completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that a request was logged with our Billing Department (REQ:***) but additional information was needed. We've now supp**** the additional information for the investigation to be completed.
We are currently still facing industrial action by employees that are affiliated with the CWU (Communction Workers Union), please expect a delay with the matter being resolved completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 10:42
Official
Hello Lawstudent567,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that a request was logged with our Billing Department (REQ:***) but additional information was needed. We've now supp**** the additional information for the investigation to be completed.
We are currently still facing industrial action by employees that are affiliated with the CWU (Communction Workers Union), please expect a delay with the matter being resolved completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that a request was logged with our Billing Department (REQ:***) but additional information was needed. We've now supp**** the additional information for the investigation to be completed.
We are currently still facing industrial action by employees that are affiliated with the CWU (Communction Workers Union), please expect a delay with the matter being resolved completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,