1 reviews | Active since Jan 2016
No response after 8 weeks from MTN
Ive been trying to get since December a refund on an amount that thev've billed me for. The amount was double than I normally paid. I have to follow-up on a weekly basis (going to the shop, phoning) them etc. to get my money back. Without any success, they keep on referring me to the call center (808) because they also do not get any joy. They said that its better if the customer phone and sort out the problem themselves. Maybe then they will assist.<br> <br> I've also been trying for 2 months now to get a settlement letter from MTN and the Call centre to settle my contract, MTN are the worst. I just want to settle the contract and go to another service provider.<br> <br> What must I do to get my refund - someone please give me feedback on my query and how will I get my money back.<br> <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please take note that cell number *** has been cancelled and the last invoice generated for this line was for September month. No refund due.
Samsung GT-I9060:
value of handset =R 2,707.42
R2707.42 divided by 24=R112.80
R112.80 x 10=R1128.00 + unbilled invoice R354.98 not finalized as yet
Estimated Early termination fee R1482.98.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
Please fax payment to us ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please take note that cell number *** has been cancelled and the last invoice generated for this line was for September month. No refund due.
Samsung GT-I9060:
value of handset =R 2,707.42
R2707.42 divided by 24=R112.80
R112.80 x 10=R1128.00 + unbilled invoice R354.98 not finalized as yet
Estimated Early termination fee R1482.98.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
Please fax payment to us ***.
Kind Regards,
Alice van der Merwe
***