MC
Morne C
1 reviews | Active since Mar 2009
26 Nov 2017, 11:11
No response after 5 days - Sales team ignoring me, no service, pathetic network
You idiot sales agent Lorraine Baloyi had the incorrect simcard delivered with my device and it has been 5 days of follow ups, calls, countless messages and NOBODY bothers to respond to me. I want my contract cancelled as you guys are PATHETIC! Does it take so long to correct a mistake? Jut pick up the phone, own your mistake and resolve it. I should never have toucehd your network again. I regret it with every fibre of my being.
Helpful (0)
Replies (1)0
Replies (1)MC
Morne C's updateReviewer Update
28 Nov 2017, 12:17I DO NOT accept your apology!!!!!! And I take offence to your statement "Early termination fee will apply if you cancel the contract before expire date" as that is complete ****. The incorrect SIM card I received was not even RICA'd and could not be activated and it was within the cooling off period of the NCA (google that one if you don't know it!!) hence the contract was not even in force. So please stop uttering nonsense if you have no idea what the h3ll you are talking about. I will not accept your so called standard responses . I had to raise absolute hell for Louraine to eventually contact me. And you did not even know how to spell her name so don't tell me you did your homework before responding! Countless calls, messages, customer service requests, social media requests and NOTHING. If it were not for my persistence, I would not have been helped. I eventually got through to an agent with a brain and a conscience that was willing to personally email her supervisor to contact me. Within 10 minutes, I was called back. So you DID NOT do your job this time MTN and there is none else but your **** poor, pathetic and non existent customer service to blame. I had to spend over an hour at a MTN store to be assisted. I listened to the customers in the store and they all had issues with "head office bureaucracy", even the store manager told me not to call because it doesn't help, I should see him personally to get assistance in future. Even your franchise stores battle to get assistance from so called "head office" so no wonder MTN is always in the news with fines and court battles because you are a useless pathetic network. So my dear Alice van Der Merwe, you are just another cog in the wheel that is broken. Your response is useless and too late. Easy one to answer hey?? Just because I had to do everything myself!! So tick your little box and sing hooray because this was such an easy complaint to answer. Good for you MTN, keep stuffing up, you will soon learn your lesson.
MC
Morne C's update28 Nov 2017, 12:17
Reviewer Update
I DO NOT accept your apology!!!!!! And I take offence to your statement "Early termination fee will apply if you cancel the contract before expire date" as that is complete ****. The incorrect SIM card I received was not even RICA'd and could not be activated and it was within the cooling off period of the NCA (google that one if you don't know it!!) hence the contract was not even in force. So please stop uttering nonsense if you have no idea what the h3ll you are talking about. I will not accept your so called standard responses . I had to raise absolute hell for Louraine to eventually contact me. And you did not even know how to spell her name so don't tell me you did your homework before responding! Countless calls, messages, customer service requests, social media requests and NOTHING. If it were not for my persistence, I would not have been helped. I eventually got through to an agent with a brain and a conscience that was willing to personally email her supervisor to contact me. Within 10 minutes, I was called back. So you DID NOT do your job this time MTN and there is none else but your **** poor, pathetic and non existent customer service to blame. I had to spend over an hour at a MTN store to be assisted. I listened to the customers in the store and they all had issues with "head office bureaucracy", even the store manager told me not to call because it doesn't help, I should see him personally to get assistance in future. Even your franchise stores battle to get assistance from so called "head office" so no wonder MTN is always in the news with fines and court battles because you are a useless pathetic network. So my dear Alice van Der Merwe, you are just another cog in the wheel that is broken. Your response is useless and too late. Easy one to answer hey?? Just because I had to do everything myself!! So tick your little box and sing hooray because this was such an easy complaint to answer. Good for you MTN, keep stuffing up, you will soon learn your lesson.