MP
Manus P
1 reviews | Active since Feb 2012
30 Jun 2015, 14:57
No response after 5 business days
When calling the MTN Call Centre and waiting in line to speak to an operator, I get cut off at random times. Sometimes after a minute, sometimes after 8 minutes. I tried using the contact form or sending and e-mail, but I got no response even after waiting 5 business days.<br> <br> I can't find another way other than the call centre to cancel an expired contract. MTN Keeps charging me for a full contract that expired after 2 years and provides no way for me to cancel it.<br> <br> Reference number [#***8]
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MTN South Africa's replyOfficial
16 Jul 2015, 10:40Hello infinitymoo,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that an email has been sent to you, please respond so that we can assist with the cancellation request.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that an email has been sent to you, please respond so that we can assist with the cancellation request.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply16 Jul 2015, 10:40
Official
Hello infinitymoo,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that an email has been sent to you, please respond so that we can assist with the cancellation request.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that an email has been sent to you, please respond so that we can assist with the cancellation request.
Thank you
Wenzile Masina
REQ:***