1 reviews | Active since Aug 2016
no response after 3 conplaints
<p>I am not owing R480 on my account.</p> <p>I phoned last month and made a payment arrangement, i then paid R600, on the 1st September i got an sms stating i am owing an additional R108, which i paid on the 2nd September.</p> <p>I phoned the customer service call centre and was told the R480 is interest charges "AS YOU AGENT I SPOKE TO WHEN I MADE THE PAYMENT ARRANGEMENT, DID NOT LOG THE PAYMENT ARRANGEMENT".</p> <p> </p> <p>I WILL NOT PAY THIS AMOUNT DUE TO YOUR STAFF NOT COMPLETING A SIMPLE TASK AS LOGGING A PAYMENT ARRANGEMENT.</p> <p>I AM SO SICK OF STRUGGLING WITH MTN AND WILL GUARANTEED NOT RENEW OR UPGRADE ANY OF MY TWO CONTRACTS.</p> <p> </p> <p>REVERSE THIS PAYMENT AT ONCE AS I WILL NOT PAY MONEY FOR NO REASON AT ALL. HOW DO YOU HOLD YOUR CLIENT RESPONSIBLE FOR YOUR AGENTS INCOMPETENCE?????</p>
Good day Ellen Prinsloo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number and ID number provided. May you kindly provide us with your MTN Account number or the cellphone number in question, in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Ellen Prinsloo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number and ID number provided. May you kindly provide us with your MTN Account number or the cellphone number in question, in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
hi ayanda, the cell number for the contract is ********** .
I am being charged interest for "late payment" after I phoned and made 2 payment arrangements. I paid the amount my SMS said is due, that I received on the 2nd September. I'm not paying more because the agent who took my payment arrangement didn't capture it.
hi ayanda, the cell number for the contract is ********** .
I am being charged interest for "late payment" after I phoned and made 2 payment arrangements. I paid the amount my SMS said is due, that I received on the 2nd September. I'm not paying more because the agent who took my payment arrangement didn't capture it.