CB
Christopher B

1 reviews | Active since Mar 2009

27 May 2015, 10:38

No response after 2 queries

Hello MTN,<br> <br> I am saddened by the response or at least lack of response to my query.<br> <br> I requested my number be migrated to prepaid. The contract has expired. The number in question is ***. The reference number is ***.<br> <br> Furthermore, I had a prepaid data SIM with a number ***. This too was with MTN. My SIM card is not working and I am told that MTN have no record of that number. This cannot be the case. I am able to supply the SIM number for this MSDN. Please investigate as I am unhappy receiving the 'we cant help you' response from the call center.<br> <br> I have tried to contact the call center now for a few days without success. I get disconnected continously.<br> <br> I can be contacted on ***<br> <br> Thank you<br> Chris

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Jun 2015, 11:18
Official
Hello MrBee,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number has been migrated to pre paid and the turn around time is 2-24 hours.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,