KN
Karen N
1 reviews | Active since Jan 2015
14 Sept 2015, 13:04
No response, action to queries and Data spike
I have been into service centers, I've phoned MTN, I've logged queries etc on their website and they just do not respond....and then they threaten to suspend my account. This has been going on since June 2015. What is a person supposed to do when all the correct channels have been followed but still no resolution.<br> <br> I am so disappointed in MTN in every way...been with them my entire telecommunications journey and this is the treatment. Well MTN you are losing a client
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MTN South Africa's replyOfficial
15 Sept 2015, 11:36Hello karendawn,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell number *** expired 23-8-2045 and the cell number has been converted to prepaid on the 11-9-2015. The account has been billed extra for data and call charges in June month. The line has been on an open package at that time, this billing is from 26-5-2015 until 26-6-2015.
On the July invoice the account has been billed for data and call charges. The billing is from 26-6-2015 until 26-7-2015.
On the August invoice extra data and call charges has added due to the data and airtime used up and the SIM card has been used for further usage on the internet. This billing is from 26-7-2015 until 26-8-2015 . No invoice for September has been generated for this line.
We have sent the request to the billing department to validate the charges for June, July and August month, they will send to you the validation.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell number *** expired 23-8-2045 and the cell number has been converted to prepaid on the 11-9-2015. The account has been billed extra for data and call charges in June month. The line has been on an open package at that time, this billing is from 26-5-2015 until 26-6-2015.
On the July invoice the account has been billed for data and call charges. The billing is from 26-6-2015 until 26-7-2015.
On the August invoice extra data and call charges has added due to the data and airtime used up and the SIM card has been used for further usage on the internet. This billing is from 26-7-2015 until 26-8-2015 . No invoice for September has been generated for this line.
We have sent the request to the billing department to validate the charges for June, July and August month, they will send to you the validation.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply15 Sept 2015, 11:36
Official
Hello karendawn,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell number *** expired 23-8-2045 and the cell number has been converted to prepaid on the 11-9-2015. The account has been billed extra for data and call charges in June month. The line has been on an open package at that time, this billing is from 26-5-2015 until 26-6-2015.
On the July invoice the account has been billed for data and call charges. The billing is from 26-6-2015 until 26-7-2015.
On the August invoice extra data and call charges has added due to the data and airtime used up and the SIM card has been used for further usage on the internet. This billing is from 26-7-2015 until 26-8-2015 . No invoice for September has been generated for this line.
We have sent the request to the billing department to validate the charges for June, July and August month, they will send to you the validation.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell number *** expired 23-8-2045 and the cell number has been converted to prepaid on the 11-9-2015. The account has been billed extra for data and call charges in June month. The line has been on an open package at that time, this billing is from 26-5-2015 until 26-6-2015.
On the July invoice the account has been billed for data and call charges. The billing is from 26-6-2015 until 26-7-2015.
On the August invoice extra data and call charges has added due to the data and airtime used up and the SIM card has been used for further usage on the internet. This billing is from 26-7-2015 until 26-8-2015 . No invoice for September has been generated for this line.
We have sent the request to the billing department to validate the charges for June, July and August month, they will send to you the validation.
Kind Regards,
Alice van der Merwe
***